We are always thankful for our valued clients in reaching out to us regarding their concerns. Since part of our service is to give our customers a good experience, we want to give them as much information they can get before buying anything from our site.
We have listed below the most commonly asked questions for your reference.
What is Storyville Apparel all about?
Storyville Apparel is an online shop which caters to all the clothing need of every individual. We have it all from ladies clothing materials, men’s wear, up to teens all-occasion clothing, and toddlers and infants.
Does your brand do mass-production?
No, we don’t. To maintain the quality of our brand, we only produce a limited number for each design. This also ensures our clients that the article of clothing they buy from us in unique – that there is a low probability of them bumping into somebody wearing the same clothing style in an important event.
If I live in far away area from your place of business, how can I send you the measurements for custom-made dresses or clothes I want to have?
For requests for custom-made clothing, we take advantage of the modern technology we have at present. The internet is a very useful medium for communication and we always maximize its use.
We usually send video tutorials on how to get the right measurement on every article of clothing you want to have. We proactively respond also to all inquiries even extending to live chat and video conversation with our customers. We believe that everything is possible only with proper guidance.
I got the wrong size. Can I still return the item I bought and exchange it for a new one?
Yes, you can. However, this is subjected to our return and exchange policy conditions stated on the landing page of this site.
For more information on how we can help you, just email us today.